SIHOTANG, Mhd Rifani; NASUTION, Muhammad Syukri Albani. Operational Management Readiness in Enhancing Customer Satisfaction (A Case Study of PT. Cipta Karya Technology in Medan City). Majapahit Journal of Islamic Finance and Management, [S. l.], v. 5, n. 3, p. 2341–2356, 2025. DOI: 10.31538/mjifm.v5i3.534. Disponível em: https://www.syariah.jurnalikhac.ac.id/index.php/majapahit/article/view/534. Acesso em: 24 apr. 2026.